Refund policy

Last updated: 24 October 2026

This policy applies to items bought directly from toocherry.co. Nothing in it limits your statutory consumer rights.

1. Our 30-day returns

Changed your mind? You can return items within 30 days, starting the day after delivery. Contact us and send your return within those 30 days.

To qualify, items must be:

  • unused, unwashed, unaltered and in their original condition;
  • tried on indoors on a clean surface only, never worn outside;
  • free from dirt, scuffs, stains and odours;
  • returned with their original tags, packaging and any accessories.

We may decline a return under this offer if these conditions aren't met. This does not affect your statutory rights.

If one order arrives in separate parcels, the 30 days start the day after the last parcel is delivered.

2. Your UK statutory cancellation rights

For most online purchases, you have 14 days from the day after delivery to tell us you want to cancel, without giving a reason. You then have a further 14 days to send the goods back.

You may handle items as you would in a shop, including trying boots on indoors. If handling beyond that reduces their value, we may make a fair deduction. Missing packaging or tags doesn't on its own stop a statutory cancellation.

3. How to return

Email info@toocherry.co with:

  • your order number;
  • the items you're returning;
  • whether you'd like a refund or an exchange;
  • if something is wrong with an item, a short description (photos help, but you don't have to send them).

We'll reply with return instructions and the returns address. You don't need our approval to use a statutory cancellation right. Pack your items securely, include your order number and keep proof of postage.

4. Return postage

UK change-of-mind returns: we can send you a prepaid return label. If you use it for a refund, £3.99 per parcel is taken from your refund. Your first UK size exchange per order comes with a free label. For a statutory cancellation you may arrange your own postage instead.

Outside the UK: you arrange and pay for return postage. Email us before sending so we can give you the returns address and any customs instructions. We recommend a tracked service.

Faulty, damaged or wrong items: we cover the return postage. Email us and we'll arrange it.

5. Refunds

Refunds go back to your original payment method.

  • Statutory cancellations: we refund within 14 days of receiving the goods, or evidence that you sent them, whichever comes first. If you cancel the whole order, we also refund the cost of our cheapest standard delivery.
  • 30-day returns: we refund the items within 14 days of receiving them, less any return-label charge. Original delivery charges aren't refunded unless the law requires it.

We never charge a restocking or refund-processing fee. Your bank may take a few extra days to show the refund.

6. Exchanges

You can exchange for another size or colour of the same product, subject to stock and the conditions above. We send the replacement once your original items have arrived and been checked, by standard delivery at no extra cost. If your replacement is out of stock, we'll contact you and offer a refund instead.

7. Faulty items

If an item is faulty, damaged or not as described, email info@toocherry.co with your order number and a description. We'll arrange a repair, replacement or refund in line with your statutory rights.

Contact

Email info@toocherry.co. We're here Monday to Saturday, 9am–5pm UK time, and aim to reply within 48 hours.